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Conditions and Privacy Policy

Terms of Purchase and Delivery

These terms of purchase and delivery apply to purchases made by customers on the website unisynk.se of Universal Creation AB (with Swedish tax registration no. 556896-1493) with the address Warfvinges väg 11, 112 18 Stockholm. You can contact us via our customer service by clicking here.

When private customers order from us online, the consumer purchase law (1990:932), the distance contract law (2005:59) regarding distance and home selling contracts as well as the law (2002:562) regarding electronic commerce and other information society services (e-commerce law) apply.

When you make your order, you agree to the purchasing terms and we unfortunately cannot change the terms, even if you write these in your order unless we have confirmed otherwise in writing.

We reserve the right to change the terms of purchase and delivery, but will indicate the changes on our website.

Prices and Discounts

Prices stated include VAT. Prices without VAT can be seen on the individual product pages. The price of the items you have ordered is stated on the order page and in the order confirmation that is e-mailed to you.

From time to time, we may run special discount campaigns which will require you to enter a unique discount code in the field provided at checkout. These discount codes always apply for a limited time, which is stated in the information on discount codes.

Order and Delivery

Once you have placed your order, you will receive an e-mail confirmation that your order has been received. Later, you will be notified by e-mail when your order has been processed and is ready for delivery. We reserve the right to not deliver any items ordered if special circumstances prevent us from doing so, e.g. we have experienced issues with production or other reasons which prevent us from delivering your ordered item. We will of course notify you as soon as possible if this is the case. If, for any reason, we are unable to complete delivery of the item you have ordered, we will refund any payment you have already made as soon as possible but are unable to provide compensation beyond this.

We require information from you in order to receive and process your order. Our order page tells you what information we need. By making a purchase, you consent to your information being stored in a customer database, and you consent to receiving mail-outs from us. You can unsubscribe from future marketing mail-outs using the link in the mail-out. We guarantee that the information we register about you will not be shared with third parties. Read more about how we process your personal data below.

If your order has not been delivered within 30 days of placing it with us, you have the right to cancel your purchase. We are not liable for compensating you for any deliveries not made due to circumstances which we could not have foreseen upon conclusion of contract and which are beyond our control (force majeure). Examples of such situations include fires, natural disasters, explosions, pandemics, quarantine, typhoons, flooding, war, civil unrest, labour suspensions, strike, any form of state intervention, suspension of operation of facilities or machines (including transport). If force majeure persists for more than 30 days from the time you placed your order, you and we both have the right to cancel the purchase agreement with immediate effect. In such a case, we shall only be obliged to refund the sum you have paid to us.

The delivery time is stated in the shopping cart under the respective shipping method. If a product has a different delivery time, it is stated at the respective product.

Uncollected goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping and handling fees, currently SEK 150.

Payments

You make payment for your orders to the business partner stated at the time of ordering and use one of the payment methods we offer our customers for each individual purchase. By placing an order, you accept the terms and conditions applied by our partner. You also accept that our partner acts as creditor instead of us for all purchases made on credit.

Purchases made by business customers are payed via Klarna powered by Billie (Billie B2B BNPL or Billie Kauf auf Rechnung).

Returns

You always have 14 days right of withdrawal according to the law (2005:59) regarding distance contracts and contracts outside of business premises. The time period of the right of withdrawal is calculated from the day you received the item or a substantial part of it. If the agreement applies to a custom-made item – or a product that has a clear personal touch, the withdrawal period starts on the day we provided information.

If you change your mind and want to return an item, it must not be damaged or used and the item must be returned in its original packaging. You also need to message us making it clear that you wish to make use of the right of withdrawal, and please state the reason why. Furthermore, you have to pay the return shipping costs if the item is not subject to an evident fault which can be attributed to our responsibility as a supplier.

Returns should be sent by letter or parcel, not by postage. In the event of an exchange we pay the new freight from us to you.

If you have exercised your right of withdrawal, we will refund what you have paid for the goods as soon as or at the latest within 30 days from the day we received the goods.

Complaints

These purchase terms are subject to Swedish law. As a private customer, you have the right to contact the Swedish National Board for Consumer Complaints (Allmänna reklamationsnämnden) in order to have any disputes reviewed outside of the courts. In the case of cross-border purchases, disputes can be resolved using the EU Commission’s Online Dispute Resolution (ODR). Visit the ODR website at: https://ec.europa.eu/consumers/odr/  

 

Privacy Policy for Universal Creation AB

Last update 2022-11-07

Universal Creation AB, org. nr. 556896-1493, Warfvinges väg 11, 112 18 Stockholm, is the Personal Data Controller responsible for the personal data we collect in connection with you visiting or shopping on our website. This means that we have a responsibility to process your personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and supplementary national legislation.

Our Privacy Policy tells you what personal data we process and for what purpose. The policy also describes your rights and how to exercise them.

What is personal data and what does the processing of personal data mean

Any kind of information that is directly or indirectly attributable to a living person constitutes personal data. Examples can be names, address information, images, but also various types of electronic identities such as IP numbers can constitute personal data. Processing is everything that we do with your personal data. Processing can be, for example, collection, storage, registration, sorting, processing, transfer or deletion of the data.

How we get access to your personal data

Universal Creation AB collects personal data that you provide to us when you buy an item, contact us via our website or via e-mail, sign up for our newsletter or call us or communicate with us via our social media.

What information is processed and for what purpose

Universal Creation AB processes the personal data provided or collected by us. It can be name, address details, mobile number, social security number, customer number, payment history, order information.

Your data may be used for various purposes, e.g.

– to be able to handle customer service matters

– to be able to handle orders

– to be able to deliver ordered goods

– to be able to answer questions that you ask us

– to be able to contact you

– to be able to handle return and complaint matters

– to be able to manage your benefits and offers

– to be able to manage invoicing and accounting

– to be able to comply with applicable legislation

– to be able to evaluate, develop and improve our services and products

– to be able to fulfil the company’s legal obligations according to legal requirements

We will not collect more information than we need to provide our services to you.

How long your personal data is saved

We save your personal data in accordance with current legislation, which means that your personal data is not saved for a longer period of time than is necessary with regard to the purposes. In practical terms, this means that data is deleted when it is no longer relevant or necessary for analysis or marketing as well as the purposes for which it has been collected.

Sharing and transfer of personal data

In order for us to be able to offer our services, we share your personal data with companies that become personal data assistants for us. Information passed on to third parties is used only for us to provide our services to you.​

Your rights

  • Right to information – you can request information about the personal data we hold about you at any time.
  • Right to rectification – if your data is incorrect or incomplete, you can request to have it corrected.
  • Right to deletion – you also have the right to have your personal data deleted. However, we cannot delete data if there is a statutory requirement for storage.
  • Right to data portability – you have the right to demand that your personal data can be moved from us to another company, authority or organisation. This right is limited to information that you yourself have provided to us.
  • Right of withdrawal – you can withdraw your consent to let us process your personal data or to have the processing restricted at any time.
  • You also have the right, where appropriate, to report a complaint with the Data Inspection Authority, which is the supervisory authority for the processing of personal data.

How your personal data is protected

Your personal data is protected by both organizational and technical security measures. These measures are used to store, process and communicate the data in a secure manner. If you want to know which security measures we apply, you can contact us by clicking here.

Update of this policy

We will make ongoing changes as the regulations in this area develop and as the Swedish Data Protection Authority issues new guidelines. The latest version will always be available at unisynk.se.

More information about data protection legislation is available at www.datainspektionen.se

Contact details of the person in charge of personal data

Responsible for the processing of your personal data is Universal Creation AB, org. no. 556896-1493, Warfvinges väg 11, 112 18 Stockholm. 

If you wish to exercise your rights stated above, you are welcome to contact us by clicking here.   

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