General FAQ
What is the warranty on my product?
Most Unisynk products have a warranty of 2-5 years even though they often last longer than that. You can find the exact warranty of your product on the packaging or on the product page here on our website.
I purchased a Unisynk product from a reseller and would like to make a return/exchange
If you purchased your product from one of our resellers, you need to contact them in order to make a return or exchange. Please check the reseller’s return policy for more information.
If you are having issues with your product not working correctly you are welcome to contact our product support through the form at the bottom of this page.
I purchased the wrong product and want to make an exchange
For online purchases you can return or exchange your product within 2 weeks from the actual purchase. If you would like to make an exchange, please contact us through the form at the bottom of this page.
I can't find my question in the FAQ
If your question is not in the FAQ you can use the contact form at the bottom of this page to get in touch with us. Please try to be as detailed as possible when describing your problem and make sure to answer the following questions;
- What Unisynk product does the problem concern?
- What is the error that is occuring?
- What computer/tablet/phone (exact version/model) are you using the product with?
- What solutions have you tried yourself so far?
- Do you have any extension cables/chargers connected?
USB-C Hubs
Why is the HDMI connection not working?
- Check for dust, dirt and grime in the USB-C port. Use canned air to clean the ports.
- Your laptop’s USB-C port might not support video. Either google your laptop’s datasheet to see what it can do or look for a “D” next to the port. See guide from ASUS here.
- The computer’s software might not send out enough power. Try plugging in your computer’s USB-C power cord into the hub.
- Corrupt drivers. Turn off computer, disconnect hub and charging, wait five minutes. Restart your computer and connect everything again. Try with hub connected and not connected. This forces the computer to reload drivers.
- Update drivers from your laptop manufacturer and OS. Go to your laptop manufacturer’s website and update drivers.
If you are experiencing issues with the HDMI connections on your 10 Port Dual Display USB-C Hub and have already checked the points mentioned above, please click here for further instructions.
Are Unisynk USB-C Hubs compatible with MacBook?
The following Unisynk Hubs are compatible with Mac computers:
However, not all MacBooks support the use of dual external displays. Click here to read more.
Do Unisynk USB-C hubs support HDCP?
The following hubs support HDCP:
How do I connect external screens to a Unisynk hub?
Connect your external screen by using the HDMI ports on your Unisynk hub. The USB-C ports on the hub are only used for data transfers and charging of your device. The USB-C port that is used for charging is marked with “USB-C PD” (PD stands for PowerDelivery). The other USB-C ports are used for data transfers.
Automotive
I’m changing cars and need new adhesive tape for my dashboard holder
As a service to our customers we offer complimentary spare parts to some of our products. Click the link below to order the Service kit which contains adhesive tape for Dashboard Holder. Only available in Sweden.
Use the discount code UNIFREE2022 in checkout to get your spare parts free of charge (max. 4 items per order) as well as free shipping. In order for us to process your order, we also need you to write the following in the order notes:
- What Unisynk product do you need the spare parts for?
- Where did you buy your Unisynk product?
I have changed phone and need a longer bracket for my car holder
As a service to our customers we offer complimentary spare parts to some of our products. Click the link below to order a longer bracket for your Car Holder. Only available in Sweden.
Use the discount code UNIFREE2022 in checkout to get your spare parts free of charge (max. 4 items per order) as well as free shipping. In order for us to process your order, we also need you to write the following in the order notes:
- What Unisynk product do you need the spare parts for?
- Where did you buy your Unisynk product?
Can I get a new metal plate for my Magnetic Holder?
As a service to our customers we offer complimentary spare parts to some of our products. Click the link below to order the Metal Plate for Magnetic Car Holders. Only available in Sweden.
Use the discount code UNIFREE2022 in checkout to get your spare parts free of charge (max. 4 items per order) as well as free shipping. In order for us to process your order, we also need you to write the following in the order notes:
- What Unisynk product do you need the spare parts for?
- Where did you buy your Unisynk product?
Will my phone fit in the car holder?
Our car holders fit all smartphones up to a length of 168 mm.
Why is my iPhone not charging with QI wireless charging?
There are two common faults here.
1. The iOS 13.1.3 update introduced a lot of wireless charging bugs. If you have not updated your phone since then, make sure to update to iOS 14 or later (released 16 sept, 2020). Some users even need to do a hard reset.
2. iPhone 11 and later changed some standards for QI-wireless charging. If you have bought our phone holders with wireless charging and it isn’t working, you can order a new QI module here. Use the discount code UNIFREE2022 to get free shipping. Please add in the order notes where you bought your Unisynk product.